I'm a web project manager who specializes in collecting and retaining tribal knowledge to improve processes and build effective teams. I'm used to dealing with clients in remote situations, from across the city to across the world.
I like things. I collect Monster High and Ever After High dolls, My Little Pony figurines, and books. I like to play video games. When I'm not doing that, I'm painting dolls or figures, creating ASMR videos, and cooking or baking. I am a tentative gardener.
Project Manager, Internet of Things (contracted to client). CDI Corporation, 2015 to now.
The Internet of Things Group (IoTG) showcases items and technologies where Makers as well as companies have done exciting things with the client's technology. I work closely with DMM (Digital Marketing & Media) to produce and maintain web pages for NAMO that will ultimately be used by the GEOs.
- In Q1 2016, my client started a campaign with a national entity that awards music achievements on a yearly basis, which debuted a collaboration between themselves and a well-known musical artist. The web presence is an updated experience with new videos that launched right after the artist's performance and was also followed up with a television commercial to push people to the web experience.
- Starting at the tail end of Q3, I coordinated a full content refresh and architectural restructuring for the Healthcare site. Using what I learned from Retail's refresh, we were able to have a very smooth workflow and identify issues upfront before they could derail the project. The relaunch was successfully activated in WW52.
- When I came on board to IoT, we were in the middle of a content refresh for the Retail site. There were several details in this project that had not been addressed yet, and with the expertise of my Content Manager, we were able to identify these details, smooth out the wrinkles, and have a successful relaunch in WW30.
Project Lead, LAR Channel (contracted to client). CDI Corporation, 2012 to 2015.
Channel represents the client's websites for resellers and distributors of the client's products all over the world. I lead the web development team for LAR (Latin America Region). I work closely with SMIT (Sales and Marketing IT) to produce and maintain web pages for LAR that are within the client's guidelines for aesthetics, voice, and presentation. I began working with LAR Channel as Web Author, where I learned how to use all of our systems various platforms and how to produce code for them.
- In January 2015, LAR Channel fully migrated from TeamSite and Documentum to Adobe AEM. I helped this migration by spearheading the creation of lists of assets (PDFs, images, ZIP files, and videos) for possible migration activities for all GEOs worldwide (minus North America). Then I coordinated the asset migration activities for LAR Channel by organizing tasks and finding additional internal resources to complete the work.
- I developed the LAR Channel Training Document, outlining the BKMs (Best Known Methods) and policies employed by LAR Channel, as well as walkthroughs and how-tos for developers. The knowledge had previously been passed through Tribal Knowledge and had not been documented. The document is now in version 2 and over 80 pages long.
- In mid 2013, the TeamSite interface was migrated into Adobe AEM in a custom application. I quickly became the SME for this new hybrid system which used the new AEM interface but was still housed on the old TeamSite servers. I regularly received requests from the helpdesk to assist with problems relating to this application, and even discovered the reason for missed workflow and activation problems that had been plaguing the hybrid system.
Web Administrator. Retail Micro, 2011.
Retail Micro was a startup company looking to create a new kind of ecommerce that included the ability to hire project management professionals along with your products. During my time there, I created mockups for design and functionality ideas and directed the development company in the various changes to be made.
Inventory Specialist. Horizon Air, 1999 to 2010.
Horizon Air is a west coast regional airline part of Alaska Air Group. Most of my time was dedicated to the yearly cycle count of aircraft parts, while the rest of my time was to research and perform general additions, deletions, and modifications of parts within the inventory system.
- I developed the process used to manage the annual physical inventory count, working through many changes and iterations as well as the advent of the Sarbanes-Oxley Act of 2002.
- I encouraged relationships between Maintenance and Engineering, Records, Purchasing, and Inventory Control by learning the needs of each party and then helping create processes that were supportive of those needs.
- I was the Volunteer Coordinator for a grass roots employee-funded group called Fright Night, an annual event providing families of Horizon Air a safe place to take their children trick-or-treating. As a core team member, I was part of the decisions that brought the event to fruition and worked on all the fund-raising activities for it.
Team Leader. Delta Airlines Global Services, 1996 to 1999.
Delta Global Staffing is a contract company owned by Delta Air Lines. In Portland, our work was mostly for Delta, but we also serviced Frontier Airlines and occasionally United Airlines. I worked my way up to Team Lead of International Team II, where we performed cabin service of wide body aircraft like MD-11s, L-1011s, and Boeing 767s.
OLL Pack 370
I designed and developed a small ecommerce site for Our Lady of Lourdes Boy Scout Pack 370. OLL Pack 370 needed a way to have online sales for their fall/winter fundraiser selling Christmas greenery. The ecommerce solution I developed for them utilizes PayPal as the payment gateway. Since the Pack uses ScoutManage to host their site, I had to host my solution remotely and use an iFrame on the ScoutManage CMS page. The fundraiser is only available in the fall.
Visit www.ollpack370.com for more information and to view the fundraiser when it is in season.
This project is paid for with the gratitude of seeing all OLL Pack 370's members go to the Boy Scout Jamboree.
Forest Park Conservancy
Forest Park Conservancy (FPC) approached Portland State University for help redesigning their site and adding new functionality. This project became our capstone project that spanned two quarters.
The first phase of this project was to develop a front-end eCommerce solution. Back-end development of the solution was outsourced to a local developer. As a team, we developed a look and feel for the home page, menu system, and product pages for the new part of the site. As FPC already had new branding, we had to follow the brand guidelines.
The second phase of the project was to help FPC make a smooth transition from Business Catalyst to Drupal. As a team, we identified the information FPC wanted to keep, what new functionality they wanted, and how to reorganize their new site architecture with this data. The actual back-end work was outsourced to the same local developer who worked on the eCommerce solution. However, FPC's funding for the developer ran short and development was halted.
You can visit Forest Park Conservancy online and learn more about Forest Park and purchase some nice swag. Every sale helps Forest Park Conservancy maintain Forest Park.
Portland State University's Digital Marketing Program always ends with cohort split into two teams and each team getting a marketing project. I was involved in the Christmas holiday marketing program for Powell's Books.
For five weeks, we studied Powell's Books exit numbers, the site itself, and our own first-hand experiences in the bookstore. As a team, we crafted a campaign that was engaging, interesting, and fun. Part of this strategy included Powell's Books taking advantage of an already used but not owned Twitter hashtag, #booklove. On the web site itself, we pitched an idea to have an interactive environment to help users narrow down the kind of person they were book shopping for, and having employees generate the suggestions on what kind of books those people would like. Additionally, we pitched a signature packaging style, wrapping the box in paper and stamping "Imported from Portland, OR" in red stencil ink. Unfortunately, Powell's Books had let go many of their marketing staff that week, so a marketing campaign for Christmas did not happen at all that year.
No hard feelings, I highly recommend a visit to Powell's Books for your own experience. It's a great way to spend a rainy day in the Great Northwest.
Food Cart City
My time with Portland State University's Interactive Producer Program began with the creation of a video. Over the summer course, our cohort, in conjunction with Portland Monthly Magazine, planned, developed, filmed, and edited a video named "Food Cart City". This involved learning about the Food Carts in Portland during a time in which Food Carts were becoming a "trend" – Portland had always had Food Carts, but the idea of them was just gaining national traction – and going out, taking video, audio, photographs, and meeting some of Portland's most colorful characters in its most interesting neighborhoods. We also got a peek into the workings of a monthly publication and learn about how unique Portland Monthly is compared to other magazines.
Portland State University
Certificate: Interactive Producer. June 2011.
Related Project: Forest Park
Certificate: Internet Design. June 2011.
Related Project: Forest Park
Certificate: Digital Marketing Strategies. February 2011.
Related Project: Powell's Books
ITT Technical Institute
Degree: Bachelor of Science, Technical Project Management. March 2009.
Degree: Associate of Applied Science, Information Technology - Multimedia. September 2008.
University of Phoenix
Coursework: Bachelor of Business Management.